How to Install an eSIM (iOS/iPhone)

Install Using QR Code

Method 1: Scan the QR code with your iPhone camera

Method 2: Scan and add in the settings page
1. Open Phone Settings
Tap Settings > Cellular or Mobile Data > Add eSIM or Add Cellular Plan or Add Mobile Data Plan > Use QR Code.

2. Scan QR code
Use your phone’s camera to scan the eSIM QR code received via email.

Method 3: Add eSIM from the Photos app
1. Open Phone Setting
Tap Settings > Cellular or Mobile Data > Add eSIM or Add Cellular Plan or Add Mobile Data Plan > Use QR Code > Open Photos.

2. Pick the eSIM QR Code
Select the photo of the eSIM QR code from your gallery. Your iPhone will scan the QR code and install the eSIM.

Method 4: Press and hold eSIM QR Code
This method is applicable to iOS17.4 or above. GoGlobal will send the eSIM installation and activation information in your order via email. Long press the eSIM QR code in the email, and in the pop-up prompt, tap the "Add eSIM" option.

Method 5: iOS 17.4 + Quick Install Link
Select the link from the email.

Method 6: Add eSIM from Control Center
iOS 18 introduces new ways to add eSIM. Apple has redesigned the Control Center in iOS 18, making it more intuitive and user-friendly. Through the Control Center, you can quickly access the camera to scan the QR code, and you can also quickly enter the Cellular Settings to add your eSIM.

Method 7: Quick access to scan QR code
You can add the "Code Scanner" to the control items for quick access and use the camera's QR code scanning function through the Control Center. In iOS 18, you can add it directly from the Control Center. For versions prior to iOS 18, you need to go to Settings to add the Scan barcode function to the control items.

Method 8: iOS 18 Quick Access to Cellular Settings
Go to the Control Center, press and hold the Cellular Data, and select "Cellular Settings > Add eSIM" from the pop-up menu. If you have multiple SIM cards installed, this method can also be used to switch the default mobile data card between different SIM cards.

Manual Installation

1. Check email from GoGlobal
Find the email from hello@goglobal-esim.com that contains your eSIM information.

2. Open Phone Setting
Tap Settings > Cellular or Mobile Data > Add eSIM or Add Cellular Plan or Add Mobile Data Plan > Use QR Code > Enter Details Manually.

3. Enter Activation Code
Copy the corresponding "SM-DP+Address" and "Activation Code" from the email. Please be careful not to include unnecessary characters like spaces.

Activate eSIM

1. Tap Continue to Activate
After using the QR code or manually installing the eSIM profile information, you will be taken to the Activate eSIM page, just tap "Continue" to until the activation done.

How to solve iPhone stuck on "Activating..." & "Unable to Activate eSIM" error
This is most common when you are not yet arrived at your destination and there is no supported network for GoGlobals's travel eSIM to be activated. You may wait approximately 10 minutes for the 'Unable to Activate eSIM' message to appear, or restart your phone to expedite the process. Afterward, turn OFF the eSIM. Once you arrive at your destination, turning the eSIM back ON will restart the activation process.

Connect to Local Networks 

Typically, the newly installed eSIM is turned ON by default (If you do not plan to use it immediately, you can turn it OFF).

Once you arrive at your destination, turn the eSIM ON and ensure the following:

Data Roaming

Enable DATA ROAMING for the eSIM.

It is essential that DATA ROAMING is ON in order to use your eSIM.

The following steps show you how to enable DATA ROAMING:

1. Open your iPhone Settings. Then select the Mobile Data or Cellular Data option.

3. Toggle data roaming from disabled as below, to enabled.

4. Enabled data roaming will appear with a green check showing it is ON.

Please give a moment for the device to connect to a network. You should then be able to use data roaming services.

Need further help? 

If you are unable to connect to the internet after 15 minutes, please contact us.