Terms of service

Effective Date: 01/12/2024

By accessing or using the service, you indicate that you have read, understood, and accepted this agreement. If you are not eligible to use the service or do not agree to the terms of this agreement, you are not permitted to use our service.

According to these Terms and Conditions, no agency, partnership, joint venture, or employment relationship is created. Neither party is authorised to represent or bind the other party in any manner.

1. Service Description

GoGlobal is a prepaid eSIM profile reseller that enables travelers to use data abroad at the most competitive prices without the need to insert a physical SIM card.

2. Registration

By signing up and using the eSim application, you agree to the Terms and Conditions of this service as well as the operational rules, policies, and procedures. These are published by us from time to time on the application and may be incorporated by reference and updated periodically.

3. Privacy Policy

Our commitment is to the secure storage and protection of your personal data. Various industry-standard security technologies and procedures are applied to ensure your personal information is protected against unauthorised access, use, or disclosure.

By accessing or using GoGlobal, you agree that we can use the information provided at the time of service registration to contact you and obtain your feedback. This information may later be used to inform you about future services we might offer.

You have the option at any time to ask us to adjust or delete the information you have previously shared with us. In addition, we automatically collect information about your use of GoGlobal, including your devices, operating systems, and IP address.

This data is analysed to troubleshoot emerging issues, learn more about the use of our products, and make improvements. Note that this Privacy Policy may be revised occasionally, and we will notify you of changes to the way we use your personal information. It is your responsibility to keep your personal data up to date at all times.

4. Registered Intellectual Property Rights

You may not use our trademarks, logos, IP rights, trade names, other brand distinguishing features, or material that is copyrighted or associated with GoGlobal without our prior consent. You may not remove any information or indications of authorship, ownership of rights, or trademarks of GoGlobal.

GoGlobal is the owner or licensee of all intellectual and industrial property rights related to the service. Using the service does not transfer any of these rights to you or other service participants.

5. GoGlobal Account

i. Activation of the GoGlobal Service

After purchasing the eSIM, it is immediately available to you via email. The contract is automatically terminated if the customer does not have an active data package 180 days after purchasing the eSIM or the eSIM was deleted from the device.

ii. Fees

Payment is made via debit/credit card and is processed and secured through Shopify Payments for our shop. GoGlobal uses Shopify Payments to ensure the security of your payment transactions. All customer data is encrypted by Shopify Payments, providing a highly secure method for processing card payments. Shopify Payments, our chosen payment processing partner, adheres to the highest standards of security and compliance in the payment industry.

GoGlobal does not store or process any sensitive credit card data on its servers. All card transactions through Shopify Payments are secure and trustworthy. By purchasing GoGlobal services, you agree to the terms of this arrangement and the terms of your card provider.

Customers register and purchase their eSIM on the website https://www.goglobal-esim.com. Payments are made via PayPal (https://paypal.com) and Shopify Payments, using an alias of your credit card (virtual credit card print).

iii. Termination of Service

You may terminate the service at any time by deleting the application or deactivating your GoGlobal account in the application. Termination takes effect immediately. Termination does not affect payments you have made before your termination, and there is no entitlement to refunds for unused portions of the service. We reserve the right to terminate the service at any time for important reasons.

6.1. REFUNDS AND CANCELLATIONS

6.1.2. A request for a refund can be made within thirty (30) days of the purchase date, provided activation is no longer possible after extensive joint troubleshooting.

6.1.3. Cooperation with the customer for immediate problem resolution is required for a refund to be granted.

6.1.4. Each data package has a specific validity period. After this validity period expires, no refunds of any kind are given for remaining data.

6.1.5. No refund or compensation is granted for charges from alternative phones, alternative SIM cards, alternative providers, hotel phones, or other charges not directly associated with the customer's GoGlobal eSIM account.

6.1.6. Fraudulent Purchases: GoGlobal reserves the right to refuse refunds if there are signs of abuse, violation of our Terms and Conditions, or fraudulent activities associated with the use of GoGlobal products and services.

6.2. Use of GoGlobal Services

By using the services, you agree to comply with the provisions of these Terms and Conditions as well as applicable laws. This includes, in particular, privacy, image rights, honor and reputation, the protection of personal data, labor relations, non-discrimination, and confidentiality. The services must not be used in a way that impairs their quality or disrupts services for third parties.

It is your responsibility to ensure that your device is compatible with eSim and not blocked by a mobile service provider, as this is a prerequisite for purchase. Device compatibility depends on both the mobile service provider and the country of origin. Please check your devices compatibility.

Note that the list of compatible devices may not be exhaustive, as newly announced devices may take time to be added.

You have the right to request a refund or a change of package if the eSim cannot be activated. No refund is given for an incompatible device, as this is clearly stated before purchase.

If a user does not use their eSIM account within 180 days from the last purchase date, the eSIM will be manually deactivated by GoGlobal.

Upon deactivation of the eSIM, the user may lose any remaining data balance or associated credit. GoGlobal is not responsible for data losses or credits resulting from the deactivation of the eSIM.

You are obligated to inform GoGlobal immediately if the device on which the services are activated is lost or stolen. In the meantime, you are solely responsible for the use of the services on the device.

You are solely responsible for all content, information, and communications transmitted through the service. You agree that GoGlobal assumes no responsibility for the misuse of the service. GoGlobal reserves the right to block the service at any time if there is a suspicion of violation of these Terms and Conditions. You agree to observe and comply with all applicable laws and regulations. You acknowledge that your use of the service can be influenced by factors outside our control, including the location and performance of your device, your wireless networks, and the Internet.

7. Limitation of Liability

GoGlobal is not liable for any indirect losses or consequential damages, including lost profits, revenue, data, or use, arising from the use of the service. The total liability of GoGlobal for any claims arising from or non connection with the service is limited to the actual amount paid for the service during the twelve-month period prior to the event triggering liability.

8. Changes

GoGlobal reserves the right to change or update these Terms and Conditions at any time without prior notice. Changes take effect as soon as they are published on the website. By continuing to use the service after such changes, you agree to the updated Terms and Conditions.

9. Governing Law

The provisions of these Terms and Conditions are governed by the laws of England and interpreted in accordance with them. Any legal proceedings or actions arising from or in connection with these conditions are exclusively under the jurisdiction of the courts of London.

10. Third-Party Involvement

GoGlobal is not responsible for third-party resources on the Internet, including third-party websites that refer to or are referenced by the service. You acknowledge that we have no control over such websites and resources and are not responsible for their availability.

11. Disclaimer

The failure to enforce individual provisions of these Terms and Conditions does not constitute a waiver of GoGlobal's right to enforce these provisions at a later time.

12. Force Majeure

GoGlobal is not liable for delays or failures due to circumstances outside its reasonable control, including natural disasters, government actions, wars, terrorism, civil unrest, labor disputes, or failures of third parties.

13. Disclaimer of Warranties

Although the service is provided professionally and in accordance with applicable regulations, we make no express or implied warranties or representations regarding the service.

14. Questions & Complaints

Users can send questions, concerns, or complaints to contact@goglobal-esim.com.

Last Updated: 06/01/25