Refund policy

At GoGlobal, we strive to provide the best service possible. However, we understand that there might be instances where a refund is necessary. Below are the conditions under which refunds are processed:

Types of Refunds

1. Refund for Service Withdrawal

• If there have been changes in your plans and you no longer need your GoGlobal eSIM, we will provide you with a full refund in the first 180 days
• To be eligible for a full refund:
  • Your eSIM must have been purchased from the GoGlobal website.
  • The eSIM has not been activated.
  • The purchase of the eSIM is within a 6 month period.
• If the eSIM has already been activated and/or used, we will review your specific case to provide a suitable solution.

2. Refund for Incompatible or Locked Device

• If you purchased the eSIM and it is incompatible with your device, we will provide you with a full refund.
• To be eligible for a full refund:
  • The QR code must not have been scanned.
  • No data from the plan must have been used.
  • The purchase of the eSIM is within a 6 month period.
    
  • We will request a screenshot and necessary information to verify the incompatibility or lock.

3. Refund for Connection Issues

• If your eSIM doesn’t work due to an issue with GoGlobal or the network infrastructure of the destination country, we can offer you a full or partial refund.
• Before requesting the refund, please contact our Customer Support Team at contact@goglobal-esim.com or through our chat to report the connection issue.
• We cannot guarantee a refund if you contact us after your trip.
• In all other cases, a partial or full refund may be issued.

Refund Process

To request a refund, simply reach out to our Customer Support Team at contact@goglobal-esim.com and provide the necessary information. Our team will guide you through the process and ensure a smooth resolution.

We aim to process all refund requests promptly and efficiently to maintain customer satisfaction.